1. What should be paid attention to when using the fireplace screen?
Secure Placement: Make sure the fireplace screen is securely positioned around the fireplace to prevent it from tipping or sliding.
Remove the screen when leaving the fireplace: Do not let the fireplace screen block the flames or fire when the fireplace is in use.
Do Not Hang Items From Fireplace Screens: Avoid hanging anything, especially flammable items, from fireplace screens.
Regular inspections: Regularly check the condition of your fireplace screen to make sure it is not damaged or worn.
Make sure the fireplace screen material is heat-resistant: Choose a fireplace screen material that is heat-resistant to prevent the screen from warping or releasing harmful substances when the fireplace is in use.
Extinguish the fire when leaving the fireplace: Always extinguish the fire in the fireplace before leaving the room or going to bed.
Child and Pet Safety: If there are children or pets in the home, make sure they stay away from the fireplace screen and fireplace area to avoid accidents.
Maintenance Cleaning: Regularly clean the fireplace screen to ensure its surface is clean so as not to affect the visual effect and service life of the fireplace.
2. What should I do if the fireplace screen is rusted?
Cleaning and Scrubbing: First, use mild soapy water and a sponge or soft cloth to clean rusted surfaces. Removes dust and grime from surfaces for better rust handling.
Then, use sandpaper or a wire brush to lightly sand the rusted area until the surface is smooth.
Pickling: Rust can be treated with a caustic acid such as lemon juice, vinegar, or white spirit.
Apply acid to the rust, let it sit for a while, and then wipe it with a sponge or brush.
Water sandpaper treatment: Lightly wipe the rusty part with wet water sandpaper.
Water sandpaper can help remove rust, but be careful not to damage the surface of the screen.
Use a rust remover: There are specialized rust remover products available on the market. Treat rust with a rust remover according to product directions, then wipe clean with a damp cloth.
Apply antirust agent: After treating the rust, you can apply a layer of antirust agent on the surface of the screen to prevent rust from happening again.
Paint repair: If the surface of the fireplace screen still has obvious rust after treatment, consider repainting or spray painting to repair it.
3. How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
4. How to obtain a refund?
After we receive your returned fireplace screens, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
5. How long is the delivery date?
Our delivery date is 7-11 business days, of which orders will be processed within 1-3 business days and shipping time is 6-8 business days.