Monday-Friday/8:00 AM-5:00 PM (CST)
Understand your order status
So you’ve ordered from Fireplacesscreen.com (thanks!) What happens next? Here’s a primer of the stages your order will go through before you receive it.
Preparing order
We have received your order and will process it as soon as possible. You can still cancel an order and change delivery date.
Picking order
Your order is being processed and completed. It’s too late to cancel the order but if you changed your mind you can return any unwanted item (after you receive it). Here is our return policy.
Preparing delivery
Your order is ready and about to be sent to you. You can still order additional services to your order at this point.
On its way
Your order has been sent from our dispatcher and is on its way to you.
Delivered
Your order has been successfully delivered.
Please contact our customer service staff Aracely Garcia by [email protected] with any questions, we will reply you with 24 hours, thank you!