1. What is the processing time for shipping orders?

The shipping order service time of Fireplacesscreen.com is Monday-Friday/8:00 AM-5:00 PM (CST).

The processing time for shipping orders is 1-3 business days.

Order processing ends at 5:00 PM daily and orders placed after 5:00 PM will be prioritized starting at 8:00 AM the next business day.

Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 8:00 AM the following Monday.

We apologize if it times out, you can contact our customer service staff Aracely Garcia by email [email protected], thank you.

2. How long is the delivery date?

Our delivery date is 7-11 business days, of which orders will be processed within 1-3 business days and shipping time is 6-8 business days.

3. What are shipping time and freight?

We ship from 9617 1/2 Spectrum Dr, Austin, Texas, where your fireplace screens will ship from after you place your order.

We ship free of charge using Standard shipping and do not charge for express shipping.

Shipping time is 6-8 business days.

4. How to cancel the order?

After the order payment is successful, the user can check the order status in the account order details

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

5. Who is responsible for the sale taxand customs fees?

The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.

A fireplace screen is typically a decorative household item used to beautify and enhance the surroundings of a fireplace.

Many families in the United States have fireplaces and pay attention to home decoration, so there is a great demand for fireplace screens for sale in the market.

In order to better serve local customers and bring them convenient and efficient services, we currently only support US orders, so there is no customs fee.

6. Sign for receipt

(1) We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.

(2) Please check whether the package and fireplace screens are intact before signing. If the fireplace screens is damaged or scratched, please reject it and promptly contact our customer service staff Aracely Garcia by email [email protected], we will promptly arrange a replacement or refund for you, thank you.

7. How to contact us?

If you have more questions about shipping policy, please contact our customer service staff Aracely Garcia via email [email protected], we will solve it for you as soon as possible within 24 hours, thank you.