1. What is the processing time for return orders?
The return order service time of Fireplacesscreen.com is Monday-Friday/8:00 AM-5:00 PM (CST).
Once you apply for a return, we will process the return order for you within 1-3 business days.
Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Aracely Garcia by email [email protected], thank you.
2. How to apply for a return?
Within 30 natural days of the return validity period, if you need to return the fireplace screens and meet the return conditions, you can apply for the return in one of the following two ways:
(1) Contact our customer service staff Aracely Garcia by email [email protected] to apply for a return.
(2) Find the order you need to return on your account order details, submit your return request, and we will review it for you as soon as possible.
3. What are the return requirements?
The fireplace screens must be returned in a brand new condition.
The returned fireplace screens should be in its original packaging.
The returned fireplace screens should not have been artificially damaged.
The returned fireplace screens should not be damaged.
The returned fireplace screens should not be worn out.
The returned fireplace screens should not be deformed.
The returned fireplace screen should be free of rust.
The returned fireplace screens should not affect our secondary sales.
4. What is the return process?
(1) The return validity period for the fireplace screens is within 30 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the fireplace screens, please send it to be returned to 9617 1/2 Spectrum Dr, Austin, Texas, recipient is Aracely Garcia.
(4) Please send the order number and courier information to email [email protected] after you sending fireplace screens.
(5) Once the returned fireplace screens has arrived at Fireplacesscreen.com’s warehouse and has been successfully inspected, the refund process will be started.
5. Who is responsible for the shipping cost of returns?
If it is the customer’s personal reason: dislike color/workmanship/style of fireplace screens, the return freight will be for the buyer’s account.
If the fireplace screens we sent is defective/damaged/lost/wrong, the return freight will be forFireplacesscreen.com.
We do not charge a re-listing fee.
6. How to obtain a refund?
After we receive your returned fireplace screens, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
7. How to contact us?
You can contact our customer service staff Aracely Garcia by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.